All sessions are either paid out of pocket, or billed to OHP. That means if you are OOP or OON, you will be paying for the session at the time of service. For Cash Pay clients, before our first session, you will receive a text message from IvyPay asking you to input your payment information by clicking the link provided.
Please do this before the session starts so we can troubleshoot if there are any issues. IvyPay is secure and HIPAA compliant. After this, the I will be able to charge for payment each morning before our appointment, and you will receive a text message letting you know the session has been paid for. You will leave a card on file. The card will be charged automatically on the day of your sessions between 7am-9am PT. This is done so we will know if there are any issues with payment that we need to discuss at the beginning of our session.
If you cancel a session within the cancelation window (no less than 24hrs before your scheduled session) then the payment will not be charged for that session. If you do NOT cancel before 24hrs, then your card will be charged for the full session fee at the same time as all other client payments for that day.
If you have OHP you will not be charged but I do ask for the same 24hour notice as a courtesy.
What about emergencies? Will I still be charged the full fee if I can’t cancel on time?
Things come up in everyones lives that are unexpected and cannot be adequately planned for. I provide all clients with one freebie cancelation to be used at your first late cancel or no-show. All other cancelations will be charged the full fee.
If you are Out of Network I can provide you an invoice monthly that you may submit to you Insurer for reimbursement.